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Commercial Guarantees

Refund & Cancellation Policy

Effective Date: October 3, 2026 · Transparent Commercial Terms

1. Unconditional 14-Day Money-Back Guarantee

We stand behind the performance of AnswerRail's Anycast edge reverse proxy infrastructure. If you subscribe to the Starter Node ($99/mo) or Growth SaaS ($249/mo) plan and find that AnswerRail does not meet your technical expectations or speed requirements, you may request a 100% full refund within 14 calendar days of your initial purchase.

No complex justifications or hurdles required. Simply contact billing@answerrail.com or ops@answerrail.com with your license key or registered account email, and our support team will process your refund via Stripe within 24 to 48 business hours.

2. One-Click Cancellation Anytime

There are no mandatory long-term contracts, lock-in clauses, or early termination penalties on standard monthly plans. You can cancel your subscription at any time:

  • Directly within your Developer Studio Console by clicking Manage Billing;
  • Via the secure Stripe Customer Portal link sent in every billing email receipt;
  • By emailing our billing desk at billing@answerrail.com.

Upon cancellation, your edge proxy routing and active domain allocations will remain fully operational through the end of your current paid billing period. You will never be billed again following cancellation.

3. Agency Fleet & Enterprise Custom Engagements

For Agency Sovereign Fleet ($599/mo) and custom Enterprise Scale ($1,499+/mo) deployments:

  • Monthly Agency plans are covered by our standard 14-day initial trial satisfaction window.
  • Custom Enterprise plans involving dedicated Cloudflare Worker isolates, custom SLA contracts, or bespoke Schema engineering are governed by the specific Master Services Agreement (MSA) signed upon engagement.
  • Any prorated credits or adjustments for enterprise SLA non-compliance will be credited directly against the subsequent invoice in accordance with your SLA terms.

4. Chargeback Prevention & Direct Support

If you notice an unfamiliar charge or have questions regarding billing amounts, please reach out to us first at billing@answerrail.com before filing a bank dispute or payment chargeback. We investigate and resolve all legitimate billing discrepancies within 24 hours.